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Privacy Policy
Effective Date: April, 2026
At our online flower shop, we treat your privacy with the same care and attention we give to our fresh floral arrangements. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website, place an order, or interact with our online store for delivery across Lahore, Pakistan.
1. Information We Collect
To process your orders and deliver fresh flowers reliably across Lahore, we collect the following types of information:
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Sender Information: Your name, email address, contact phone number, billing address, and online account login details.
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Recipient Information: The recipient’s full name, physical delivery address (including neighborhood, street details, and land marks), personal contact number, and any personalized greeting message you write for the gift card.
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Payment Information: All online payments (via Credit/Debit Cards, JazzCash, EasyPaisa, or direct Bank Transfers) are processed securely through certified third-party payment gateways. We do not collect, store, or process your credit/debit card numbers or bank account PINs on our servers.
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Technical Data: Information automatically transmitted by your browser or device, such as your IP address, device type, operating system, browsing history on our site, and cookies.
2. How We Use Your Information
We use the collected data strictly to operate our business and provide a seamless floral delivery experience:
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Order Fulfillment: To assemble, personalize, and deliver your flower arrangements to the correct location in Lahore on your chosen date.
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Customer Communication: To send instant order confirmations, real-time dispatch alerts, delivery status updates, and digital receipts via SMS, WhatsApp, or email.
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Payment Processing & Fraud Prevention: To verify online transactions and protect both you and our platform against unauthorized or fraudulent activity.
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Service Improvement: To analyze website performance, optimize user navigation, and tailor localized special offers or seasonal floral campaigns.
3. Data Sharing and Third-Party Access
We value your trust and never sell, rent, or trade your personal details to external marketing agencies or third parties. We only share essential information with trusted entities necessary to complete your order:
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Local Delivery Staff & Couriers: We share only the recipient’s name, phone number, address, and special delivery instructions with our delivery riders to ensure timely drop-offs.
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Payment Gateway Partners: Encrypted transactional data is shared directly with authorized Pakistani financial partners and online payment processors to settle your invoice.
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Legal Compliance: We may disclose your information if strictly required to do so by Pakistani law enforcement, statutory regulations, or court orders.
4. Data Security & Storage
Because online payment safety is critical, we use industry-standard Secure Sockets Layer (SSL) encryption across our website to safeguard all sensitive data transmitted during checkout.
Your personal details are stored on protected databases with restricted access. While no internet transmission is 100% immune to security breaches, we implement continuous technical and administrative safeguards to protect against unauthorized access, loss, or alteration of your data.
5. Cookies and Tracking Technologies
Our website uses cookies (small text files saved on your browser) to:
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Keep track of items in your shopping cart.
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Remember your preferences for future visits.
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Understand aggregate traffic patterns to improve our website layout.
You can choose to disable cookies through your web browser settings; however, doing so may disable certain shopping features on our store, such as saving items in your cart.
6. Your Rights & Choices
You have the following rights regarding your personal information:
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Access & Updates: You may review, edit, or update your registered account details at any time by logging into your profile.
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Marketing Opt-Out: You can unsubscribe from our promotional emails or SMS newsletters by clicking the “Unsubscribe” link in any message or notifying us directly.
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Account Deletion: You may request the permanent deletion of your customer profile and account history from our system by contacting customer support.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our business operations or legal requirements in Pakistan. Any revisions will be published directly on this page with an updated “Effective Date.”
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our team:
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Customer Support: Available daily via WhatsApp / Phone
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Email: info@flowerfantasia.com
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Location: 58, Nishtar Block, Bahria Town, Lahore, Punjab, Pakistan