Frequently Asked Questions (FAQs)

1. How do I place an order?

You can place an order directly through our website by selecting your desired bouquet or arrangement, adding it to your cart, and completing checkout with your delivery details and payment method.

2. Do you offer same‑day delivery?

Yes, we provide same‑day delivery in select cities for orders placed before 12 PM. Orders placed after this time will be scheduled for the next available delivery slot.

3. Which areas do you deliver to?

We deliver across major cities in Pakistan. Delivery availability may vary depending on your location. At checkout, you’ll be able to confirm if delivery is possible for your address.

4. What payment methods do you accept?

We accept payments via:

• Credit/Debit Cards
• Bank Transfers
• Mobile Wallets (JazzCash, EasyPaisa)

Cash on Delivery (COD) may be available in certain areas.

5. Can I cancel or modify my order?

• Standard orders can be canceled or modified up to 24 hours before delivery.
• Same‑day orders cannot be canceled once confirmed, as preparation begins immediately to ensure freshness.

6. What if my flowers arrive damaged or incorrect?

If your order arrives damaged, spoiled, or incorrect, please report the issue within 4 hours of delivery with photo/video proof. We’ll arrange a replacement or refund as per our Refund Policy.

7. Do you offer custom arrangements?

Yes! You can request custom bouquets or event floral setups. Contact our customer care team to discuss your preferences and budget.

8. Will the flowers look exactly like the pictures?

We strive to match the product images as closely as possible. However, due to seasonal availability, substitutions of equal or greater value may be made while maintaining the overall design and quality.

9. How long will my flowers last?

With proper care (fresh water, trimmed stems, and avoiding direct sunlight), most arrangements last 3–5 days. Exotic flowers may have shorter or longer lifespans depending on the variety.

10. How can I contact customer support?

You can reach us via:

• Email: info@flowerfantasia.com
• Phone: +92 (300) 5359292
• Address: Bahria Town, 58 Nishtar Block, Lahore, Punjab, Pakistan

Our team is available from 9 AM – 9 PM daily.